Privacy Policy

1. Introduction

Green Power Systems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our solar energy installation and maintenance services. Please read this policy carefully. By using our website or engaging our services, you consent to the practices described here.

We are headquartered in Kerala, India, and operate in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit an enquiry or quote request through our website contact form
• Call or email us directly
• Enter into a service agreement or contract with us
• Subscribe to our newsletter or promotional communications
• Interact with us on social media

This information may include your full name, residential or business address, phone number, email address, site location details, electricity consumption data, and any other details you choose to share.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• Your IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms
• Device identifiers and screen resolution

This data is collected through cookies, log files, and analytics tools. It is used in aggregate form to improve our website performance and user experience.

2.3 Information from Third Parties

We may receive information about you from electricity distribution companies (such as KSEB), government portals, or referral partners where you have consented to share your data with us as part of a solar installation or net-metering application process.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide accurate quotations for solar installation
• To plan, install, commission, and maintain solar energy systems at your premises
• To process payments and manage your service account
• To submit net-metering applications and other regulatory filings on your behalf
• To send you service updates, warranty reminders, and maintenance schedules
• To send promotional communications where you have opted in
• To comply with legal obligations, including tax, licensing, and government reporting requirements
• To improve our website, services, and internal operations through analytics
• To prevent fraud and ensure the security of our systems

We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

4.1 Service Partners

We work with trusted third-party partners including solar panel and inverter manufacturers, logistics providers, and subcontracted installation crews. These partners receive only the data necessary to perform their specific service and are contractually bound to keep your information confidential.

4.2 Government and Regulatory Bodies

We may submit your details to KSEB, MNRE, ANERT, or local municipal bodies as required to obtain net-metering approvals, subsidies, or regulatory permits for your solar installation.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or in response to a lawful request from a government authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types:

• Essential cookies: Required for the website to function correctly (e.g., form submissions, session management)
• Analytics cookies: Help us understand how visitors use the site (we use Google Analytics; data is anonymised)
• Marketing cookies: Used to show relevant advertisements on third-party platforms if you have consented

You can control cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use our core website features.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted staff access, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. For active customers, we retain records throughout your warranty period and for a minimum of seven years thereafter for accounting and legal compliance. Enquiry data for non-customers is retained for twelve months from last contact.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@greenpowersystems.in. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites such as KSEB, MNRE, or product manufacturer pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@greenpowersystems.in
• Phone: +91 98765 43210
• Address: Green Power Systems, [Your Address], Kerala, India